Player Protection
Responsible
Gaming at amjilli
amjilli is built for Filipino players who enjoy gambling as entertainment — not as a source of income or a solution to financial stress. This page covers everything you need to know about playing safely on amjilli: the tools available to you, the warning signs to watch for, and where to get help if you need it.
Philippine law and PAGCOR regulations require all players to be 21 years of age or older. No exceptions.
Player Protection Tools
Take Control of Your Play
These tools are available to every registered amjilli player, free of charge, directly in your account settings. You don't need to contact support to use them — they're designed to be accessible and easy to activate.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount. Once you hit your limit, no further deposits are accepted until the period resets or you request a reduction. Limit increases are subject to a mandatory 7-day cooling-off period — you cannot raise your limit on impulse.
Effective ImmediatelyLoss Limits
Cap the total amount you can lose over a day, week, or month. When your net loss reaches the limit you've set, your account is automatically restricted from placing further bets for the remainder of that period. Same 7-day cooling-off applies to any increase request.
Effective ImmediatelyBet Limits
Set a maximum stake per single bet or spin across all game categories. Useful for players who find themselves increasing individual bet sizes during a session. Particularly recommended for slot and live casino players who play at higher variance settings.
Effective ImmediatelySession Time Limits
Set a maximum continuous play duration per session. When your session limit is reached, you will receive an alert and can choose to log out. You can also enable a "reality check" — a pop-up reminder every 30 or 60 minutes that shows your session duration and net win/loss.
Effective ImmediatelyCooling-Off Period
Take a voluntary break from gambling for 24 hours, 7 days, 30 days, or a custom period. During a cooling-off period, your account remains open and your balance is preserved, but real-money games are inaccessible. You can review your transaction history and account details during the break.
Reversible After PeriodSelf-Exclusion
Permanently or temporarily exclude yourself from amjilli. Minimum exclusion period is 30 days; you may also choose 6 months, 1 year, 5 years, or permanent exclusion. Self-exclusion is processed within 24 hours. All marketing communications are suspended immediately. Permanent exclusion cannot be reversed under any circumstances.
Minimum 30 DaysHow to Access These Tools
If you have trouble accessing any tool, contact amjilli's 24/7 live chat support and a team member will assist you immediately.
Know Where You Stand
Problem Gambling Self-Assessment
The questions below are commonly used in problem gambling screening. Read each one honestly. If you answer "yes" to two or more, it may indicate that gambling is causing harm in your life — and that it's time to use one of the tools above or reach out for support.
There's no judgment here. Millions of people in the Philippines enjoy gambling recreationally without problems. These questions exist so you can check in with yourself — something responsible gamblers do regularly.
If You Answered Yes to 2 or More:
Please consider activating amjilli's self-exclusion or cooling-off tool immediately. You can also contact PAGCOR's problem gambling helpline or reach out to amjilli's support team for assistance with responsible gaming options. Acting early makes a significant difference — problem gambling is manageable with the right support.
Recognize the Signs
Warning Signs of Problem Gambling
Problem gambling doesn't always look the way people expect. It's not just about losing large sums. These are some of the common behavioral and emotional signs. Recognizing them — in yourself or someone close to you — is the most important first step.
Healthy vs Harmful Play
What Does Responsible Play Look Like?
The Golden Rule: Set your entertainment budget before you open the app, play within that budget, stop when it's gone or when you've had enough — whichever comes first. That's it. Everything else on this page is for when that rule becomes hard to follow.
Getting Help
Support Resources in the Philippines
If gambling is causing problems for you or someone in your family, help is available in the Philippines. These are the resources available to Filipino players — all are confidential.
PAGCOR Responsible Gaming
The Philippine Amusement and Gaming Corporation operates a responsible gaming programme that includes a national problem gambling helpline and referral network for Filipino players seeking support.
PAGCOR Official Channelsamjilli Live Chat
amjilli's 24/7 live chat support can help you activate any responsible gaming tool immediately, process a self-exclusion request, set limits on your account, or answer any question about your options.
Available 24/7 on amjilli.oneNCMH & Mental Health Services
The National Center for Mental Health (NCMH) in Mandaluyong offers counseling and psychiatric services for Filipinos experiencing problem gambling alongside mental health concerns such as anxiety or depression.
NCMH Crisis Hotline AvailableGamblers Anonymous Philippines
Gamblers Anonymous runs peer support groups in Metro Manila, Cebu, and Davao for people affected by problem gambling. Meetings are confidential, non-judgmental, and free of charge.
Groups in Manila, Cebu, Davao
In a Mental Health Crisis?
The National Center for Mental Health crisis line is available to Filipinos experiencing suicidal thoughts, severe anxiety, or emotional distress related to gambling or any cause.
If you are in immediate danger, call emergency services or go to your nearest hospital emergency room.
Our Obligations
amjilli's Responsible Gaming Commitment
Responsible gaming at amjilli is not a compliance checkbox — it's a genuine operational priority. As a PAGCOR-licensed operator serving Filipino players from Metro Manila to Cebu, Davao, Iloilo, and every province in between, amjilli understands that real people are affected when gambling goes wrong. That's why our responsible gaming programme is built into the platform's core systems, not bolted on as an afterthought.
Age Verification — No Exceptions
The 21+ age requirement is non-negotiable. Philippine law sets the minimum gambling age at 21 for casino-style gaming, and PAGCOR requires all licensees to enforce it. amjilli verifies every player's age through the KYC process before full withdrawal access is granted. Accounts where age verification fails or where the player is found to be under 21 are permanently closed and any deposits are returned. We also block account registration using mobile numbers associated with minors where network-level data is available.
Self-Exclusion — Permanent Options Available
If you decide that gambling is not for you, amjilli provides permanent self-exclusion — a lifetime ban from the platform that cannot be reversed. This is available alongside shorter exclusion periods (30 days, 6 months, 1 year, 5 years) to fit different situations. When a player self-excludes on amjilli, their account is deactivated within 24 hours, all marketing communications stop immediately, and their registered mobile number is flagged to prevent re-registration during the exclusion period.
Staff Training
amjilli's customer support team is trained to recognize signs of problem gambling behavior in player interactions and account patterns. Where concerning patterns are detected — such as rapid re-deposits after losses, requests to reverse self-exclusion, or distress-related communications — our team follows documented escalation procedures that may include proactive responsible gaming outreach, account reviews, or referrals to external support services.
Monitoring and Proactive Intervention
amjilli uses automated monitoring to identify accounts that may be exhibiting problem gambling indicators: unusually long sessions, large loss-chasing patterns, high-frequency deposits, or escalating bet sizes within short periods. Where these indicators are flagged, amjilli may proactively reach out to the player, apply precautionary limits, or in serious cases, temporarily restrict the account while a welfare check is conducted. We would rather lose a customer to a temporary restriction than enable gambling-related harm.
What amjilli Asks of You
Responsible gaming is a two-way street. amjilli provides the tools, training, and monitoring — but we also ask every Filipino player on our platform to:
- Only gamble with money you can genuinely afford to lose
- Set personal limits before you start, not during or after a session
- Take regular breaks — use session timers to enforce them
- Never gamble to recover losses or to solve a financial problem
- Be honest with yourself when reviewing the self-assessment questions above
- Reach out to amjilli support or an external helpline if gambling stops feeling like fun
Quick Self-Exclusion
If you need to stop gambling right now, don't wait. Contact amjilli's 24/7 live chat and say: "I need to self-exclude my account." Our team will process it within 24 hours. No questions asked. No delays.
For Players Under Pressure If you're gambling to pay debts, cover family expenses, or recover from financial hardship — please stop and seek help. Gambling is not a financial solution. It is entertainment only, and it always carries the risk of further loss.
Play Smart, Play Safe
Enjoy amjilli Responsibly
amjilli is designed to be fun. Play within your means, use the tools available to you, and enjoy 500+ games on a PAGCOR-regulated platform that genuinely has your back. For Filipino players who need immediate help, our 24/7 support team is always there.