amjilli Frequently
Asked Questions

amjilli accepts any valid Philippine government-issued photo ID for KYC: PhilSys National ID, UMID, passport, driver's license, SSS ID, or PRC ID. You'll also need to submit a selfie photograph holding the ID. Documents must be clear, undamaged, and fully readable. amjilli reviews KYC submissions within 2 business days and notifies you of the result via your registered mobile number.

The minimum age to register and play on amjilli is 21 years old. This is a hard legal requirement under PAGCOR regulations governing online casino-type gaming in the Philippines. amjilli verifies age through the KYC identity document check. Accounts found to belong to players under 21 are permanently closed and any deposits are returned.

On the amjilli login page, tap "Forgot Password" and enter your registered Philippine mobile number. You'll receive an OTP via SMS. Enter the OTP, then set a new password. The entire process takes under two minutes. If you no longer have access to your registered mobile number, contact amjilli's 24/7 live chat support and the team will guide you through the identity-verified account recovery process.

No. amjilli strictly enforces a one-account-per-person policy. Creating multiple accounts — using different mobile numbers, email addresses, or payment methods — is a violation of amjilli's Terms and Conditions. All linked accounts will be suspended, bonus balances forfeited, and real-money balances held pending investigation. If you've accidentally created a duplicate, contact support to have one account closed before any restrictions are applied.

Log in to your amjilli account and go to the Deposit section. Select GCash as the payment method, enter the amount you want to deposit, and confirm. You'll be directed to the GCash payment screen where you authorize the transaction using your GCash MPIN. Deposits via GCash are credited to your amjilli wallet almost instantly — usually within seconds of payment confirmation.

The minimum deposit on amjilli is ₱50 for GCash and Maya (PayMaya). Minimum amounts for bank transfers via BPI or BDO may differ and are displayed at the time of deposit. There is no maximum deposit limit for standard accounts, although amjilli's AML monitoring may trigger additional verification for unusually large single deposits. Check the Deposit section in your account dashboard for the current minimums for each payment method.

amjilli does not charge processing fees on standard deposits or withdrawals. However, your payment provider — GCash, Maya, BPI, BDO — may apply their own transaction charges depending on your account type and the transaction amount. Any third-party fees are outside amjilli's control. Always check your e-wallet or bank app for applicable charges before initiating a transaction.

amjilli targets GCash withdrawal processing within 10 to 30 minutes for accounts with completed KYC verification. Actual crediting to your GCash wallet depends on GCash's own processing time and may occasionally take longer during peak hours or system maintenance windows. Withdrawal requests submitted between midnight and 6 AM Philippine Standard Time may take slightly longer to process.

No. amjilli requires all withdrawals to be made to the same payment account used for deposits, and that account must be registered in your own name — matching your amjilli account name exactly. Third-party withdrawals are not permitted. This is an AML compliance requirement under Philippine regulations. If you need to update your registered payment method, contact amjilli support and complete the required identity verification steps.

amjilli features a wide catalog of JILI slots, which are among the most popular slot games with Filipino players. Popular titles include Fortune Gems, Money Coming, Crazy777, Mega Ace, and Super Ace — all playable directly on your mobile browser without downloading any app. New JILI titles are added regularly. You can browse the full slot library under the Slot section in your amjilli account.

Yes, amjilli offers live sabong (cockfighting) streamed from PAGCOR-authorized Philippine cockpits. You watch the live stream directly on the platform and place your bet on Meron (the favored cock), Wala (the underdog), or Draw before the fight starts. Winning bets are settled and credited to your amjilli wallet after the fight result is declared by the cockpit. Sabong is available during scheduled fight days and is subject to cockpit operating schedules.

Yes, amjilli is fully optimized for mobile play. The platform runs on your mobile browser — Chrome, Safari, or any standard Android or iOS browser — without requiring an app download. All games, including JILI slots, live casino tables, sabong streams, bingo, and fishing games, are playable on mobile. The interface automatically adjusts to your screen size for a smooth gaming experience on both smartphones and tablets.

RTP varies by slot title and game provider. Most JILI slots on amjilli have RTPs in the range of 96% to 97.5%, which is competitive with other licensed online casinos. RTP is a long-term statistical average across millions of spins — it does not predict results on any individual session or spin. Each individual game's RTP is published in the game's information panel, accessible before you start playing.

amjilli offers sports betting markets covering major Philippine and international sports. Filipino favourites like PBA (Philippine Basketball Association) games are available alongside NBA, international football, boxing, and UFC events. Bet types include match winner, point spread, and over/under totals. Sports markets are listed in the amjilli sportsbook section and updated in real time during live events. Minimum bet amounts per market are displayed at the time of bet placement.

The amjilli welcome bonus is automatically applied to eligible first-time deposits made within the qualifying period after registration. Log in, complete your first deposit of the minimum qualifying amount, and the bonus credit will be added to your account. No promo code is typically required for the welcome bonus, but check the current promotion details in the Bonuses section of your account for the exact qualifying deposit amount and bonus percentage.

A wagering requirement (also called a rollover) is the total amount you need to bet before bonus-derived funds can be withdrawn. For example, a 20x wagering requirement on a ₱500 bonus means you must place ₱10,000 worth of total bets before withdrawing. Wagering must be completed within the bonus validity period. Only bets placed with real money and bonus funds count toward the rollover. Specific wagering requirements for each amjilli promotion are listed in the promotion's individual terms.

Yes. All amjilli bonuses have a validity period during which the wagering requirement must be completed. If the wagering requirement is not met before the bonus expires, the bonus credit and any winnings generated from it are forfeited. Validity periods vary by promotion — typically between 7 and 30 days from the date the bonus is credited. The exact validity period for each bonus is stated in the promotion's terms and displayed in your active bonuses dashboard.

No. Bonus funds and any winnings generated from bonus play cannot be withdrawn until the full wagering requirement has been met. Your real-money balance (funds you deposited directly, not bonus credits) can generally be withdrawn independently, subject to KYC verification and standard withdrawal processing. Attempting to withdraw before meeting wagering requirements will result in the bonus and related winnings being cancelled.

Yes. amjilli is licensed and regulated by PAGCOR — the Philippine Amusement and Gaming Corporation — which is the government body responsible for authorizing and overseeing online and land-based gaming in the Philippines. Playing on a PAGCOR-licensed platform like amjilli is legal for eligible Filipino players aged 21 and above. amjilli operates in full compliance with Philippine gaming law, AML regulations, and the Data Privacy Act.

Log in to your amjilli account, go to Account Settings, and select the Responsible Gaming section. From there, you can set daily, weekly, or monthly deposit limits and loss limits. Limit reductions take effect immediately. Limit increases are subject to a mandatory 7-day cooling-off period to prevent impulsive decisions during a losing session. These tools are free to use and available to all registered amjilli players.

You can request self-exclusion via the Responsible Gaming section in Account Settings, or by contacting amjilli's 24/7 live chat support and stating that you want to self-exclude. Available exclusion periods are 30 days, 6 months, 1 year, 5 years, or permanent. Self-exclusion is processed within 24 hours. During exclusion, your account is deactivated, all marketing communications stop, and re-registration is blocked. Permanent self-exclusion cannot be reversed under any circumstances.

If gambling is causing financial, emotional, or family problems, please act early. First, use amjilli's self-exclusion or cooling-off tool to pause your access immediately. Then reach out for support: PAGCOR operates a responsible gaming programme with a national helpline for Filipino players. The National Center for Mental Health (NCMH) in Mandaluyong also provides counseling for problem gambling. Gamblers Anonymous runs peer support groups in Metro Manila, Cebu, and Davao. You can find more resources on amjilli's Responsible Gaming page.

amjilli offers 24/7 customer support via live chat on amjilli.one — this is the fastest way to get help, with most queries answered within a few minutes. You can also contact the support team by email using the address published in the Contact section of the platform. Support is available in English, and the team covers all topics including account issues, payment problems, KYC queries, bonus questions, and responsible gaming requests.

amjilli's primary support language is English, which is used across all communication channels including live chat and email. The support team is familiar with Filipino-English communication style and local context — so you don't need to be formal. While dedicated Tagalog or Filipino-language support is not guaranteed across all shifts, agents are generally comfortable with mixed English-Filipino queries and will do their best to assist clearly regardless of how you phrase your question.

If you believe a bet was settled incorrectly or your balance is wrong, contact amjilli live chat support immediately and describe the issue clearly — include the game name, bet amount, date and time, and the outcome you believe was incorrect. The support team will log the dispute and escalate to the relevant game or technical team. Most disputes are reviewed within 5 business days. If unsatisfied with the outcome, the next step is escalation to PAGCOR as the regulatory authority.

Yes. amjilli customer support operates 24 hours a day, 7 days a week — including all Philippine public holidays, regular holidays, special non-working days, and long weekends. Games and platform services also run 24/7, so support availability matches platform availability. If you experience any issue at any time of day, the live chat on amjilli.one will connect you with a support agent without delay.